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Anti-Steering Bill Introduced in Mississippi House

1/19/2010

The Mississippi House is considering a bill, H.B. 390, that would prohibit insurers from requiring claimants to use specific shops for repairs.

The bill, introduced last week, would make it illegal for insurers or adjusters to:

• Accept or solicit gifts or referral fees in exchange for referring insureds to a particular automotive repair facility

• Mandate that an insured use a specific repair facility or those on a preferred list compiled by the insurer in order for the work to be covered by the policy

• Restrict the right of an insured or third-party claimant to choose a repair person or facility by requiring him/her to travel an unreasonable distance to have the damage repaired

Per the bill, insurers would have to display the above provisions on policies and be subjected to fines for violations if H.B. 390 is passed.

The bill also states that the most an insurer is required to pay for a repair is the “lowest amount that such vehicle or glass could be properly and fairly repaired or replaced by a contractor or repair shop within a reasonable geographical or trade area of the insured.”

The bill is being reviewed in the House's Insurance Committee.

More information:

• View H.B. 390
Submit a Comment    Comments (49)
Comment by:
Eagle one
2/2/2010
11:55 PM
Work smarter not harder is my saying.I haven,t heard the crys of the shops with 3 to 4 drps respond ,I guess if they making the bucks with drps they not crying.Head games is played with drps to make you feel you are higher then other shops in your area.We can save ins.co.s thousands but they still make you feel your higher then most area shops.They want me to buy a $2,500 device to remove moulg.s but freak out when I put $10.00 for some double sided tape on the estimate.Bottem line what pays for the device.A plumber charges to unclog a drain no matter if he gets the clog undone or not around here.We can,t get paid to wash a vechile .THis business is a tough one,but I know they have many business types that are,so I make my choice to hang or get out.I guess I can,t get away from the smell of paint fumes and primers .20 years at it and I,am still in business.Told my son who,s just made 24 years old to run from this business but the fumes must have got him too.He,s my manager. Profits with Quality sometimes its hard but at our shop Quality is important!We hope the best for everyone.
 
Comment by:
Bill Fowler
2/2/2010
2:14 PM
Representative Zuber just contacted me with the news that H.B. 390 is dead.
 
Comment by:
Benjamin Gomez Sr.
1/28/2010
8:14 AM
Most of the comments on steering are from body shops who have expeerienced it. I have a paintless-dent repair business and have also experienced steering. I was going to repair a hail damaged car, with the approval of the customer and the insurance estimate. When theinsurance company found out it was Dent Blasters and not one of their prefered P.D.R. shops the pulled the car even when the customer said they wanted me to repair it. The insurance company said it would not gauarantee the repair. They don't gaurantee anything I do. The customer pulled the car. I'm not a nationwide PDR company but, We do quality repairs and still care about customer service. I want to here from other PDR companies who have experienced this.
 
Comment by:
Bill Fowler
1/27/2010
1:56 PM
David, I live in Mississippi( and I can actually read a write!)and I can tell you that my state's department of insurance amounts to no more than a watchdog agency that serves it's insurance master, just like some shops, one of whom I don't think I have to point out. This bill is so ambiguous that it can be manipulated to the point that it is totally meaningless. Law amounts to no more than the interpretaion of words. The words in this bill, although likely well intentioned, are a complete waste of time and the paper they are written on.
 
Comment by:
EDUCATOR
1/27/2010
11:43 AM
Bottom line Bill. WE WOULDN'T HAVE A INDUSTRY period IF WE DIDN'T HAVE INSURANCE COMPANIES. that is a true fact of life. People would not WOULD NOT fix the cars the way they do now if there weren't for INSURANCE COMPANIES. We can all lie to ourselves and say O THEY WOULD HAVE TO FIX THEIR CARS. MOST PEOPLE WOULDN'T....If you are not making a profit on jobs then your staff is doing something wrong. Tell me you don't get a additional 20-33% discount on OEM parts above and beyond the normal price difference. Tell me you don't get a substantial discount from your paint company, tell me you don't mark up your used parts 20-25%. If you don't teach your paint department that every spill cost a dollar and every material wasted cost money. Many shops out there don't have the privileg to have 40 cars WAITING to be worked on. Not in this economy. Yes, if you have that then Congradulations, YOU ARE ONE OF THE VERY FEW. Secondly, are your bodymen not paid on "FLAG" does it matter to your body man who is only making 200 hours on his pay IF YOUR ONLY MAKING 7%. What about your staff. This is what many of the small shops must understand. Making 1 dollar in this economy when bodymen are starving is better than making zero. I have and am watching shops that were doing $800,000 per month down to under $400,000 per month. These people too had the same mentality as you. When our lots are full we can have the SCREW THE INSURANCE COMPANIES mentality. But most shops don't have that. So i say again, YOU CAN BE THE DIFFICULT SHOP TO DEAL WITH.....or you can be the shop that people want to go to. It's like the high school jock. When your the big man you can be that personality but once age sets in and you are like everyone else. You song changes.
 
Comment by:
David
1/27/2010
11:21 AM
This Bill will not accomplish anything. This will only keep prices at those of the lowest bidder. A bill needs to be introduced that is more favorable to shops rather than insurance companies. Read this bill carefully and you will understand that it does nothing for the average shop.
 
Comment by:
Bill Fowler
1/27/2010
10:16 AM
Ridiculous to cull work from unreasonable inurance companies? Do you have any clue what your profit margin is and whether or not your open door policy to everyone is earning you money or costing you? I suspect not. Processing work at little to no profit, just to be a nice guy is a concept I find ridiculous. My wife is an accountant and several years ago I had her run profitability profiles on all the work I have been doing over the years, taking into consideration all insurance companies and all types of vehicles. High line and exotic cars were less profitable than ordinary vehicles because of the reduced margin on parts and the extra time and care that must be taken to process them. I will take them in on a case by case basis but do not solicit them. If I'm uncomforatble with the customer or the insurance company, I walk away. I also uncovered an amazing co-incidence where insurance companies are concerned. It turned out that the insurance companies I spent the most time arguing with and waiting on were also on the low end of the profit spectrum. It then occurred to me when I keep 30 to 40 cars on my lot at all times waiting to enter the workstream, it made no sense to me to be banging my head against the wall trying to process a job that would only yield 5 to 7% in profit at the conclusion and I had 20% work I couldn't get to for all the time spinning my wheels trying to make forward progress on the low margin work. It's called managing your business. If you have more than you can do, do what is most profitable and leave the rest to someone who needs it more. I determined what the minimum profit was that I would accept and rejected all work from insurance companies whose policies yielded a profit margin that fell below that minimum. This approach allows me not to worry over every little thing that we never get paid for and make it a confrontational issue. As long as I am dealing with a company whose work yields the margins I am looking for, I'm good to go. Whether you have a lot of work or just a little,
 
Comment by:
Buffie
1/27/2010
9:41 AM
Iam soooooo sick of steering... We had been in business since 1977 and you dont stay in business that long by doing bad work or taking advantage of customers... Our work is warrantied, the insurance companies warranty nothing.... We do, the Shops... We need help in SC... They say they dont steer, but they do and then they lie about it.
 
Comment by:
EDUCATOR
1/26/2010
2:42 PM
I would never ever close my doors to anyone. You are saying you have a list of people you won't allow on your lot. That's unfortunate. We all have a bad day that we wake up on the wrong side of the bed, we all have a opinion on something that we may look at differently on another day. To put the shield up automatically is just ridiculous. All i can say is, It is your business and when you go from $800,000 a month to $400,000 it's time to look at the common denominator and realize sometimes you just got to swallow your pride. AGAIN, i don't want to be that shop. Ralize once you are known for being that shop.It is close to impossible to regain your respect. And trust me.... They talk just like all of us shops do. But i wish you lots of success. I never ever compromise my customers repairs for anyone. Sometimes i got to give a penny. But i make 99cents. In the end I still make a good days pay for a honest days work. And truly that's all that should matter. I'm happy with my paycheck. Am i making millions do i have a home on ever ocean front. No!!! But do i have toys, do i have a good home, good family, health and maybe not wealth but a good pay for my family YES!!Rememeber 20 plus years ago, estimators weren't paid based on how much they put on a ticket, body men have been taught now to add more to tickets, the paint department puts more on the ticket the more the supplement the more they get paid. You don't think this industry needs babysitters. The sky is the limit. So many people think the insurance companies are HUGE HUGE POOLS OF MONEY and we should be able to dive in. We have created our own controversy in this industry because 20 years ago when we could be forthcoming and honest we had thieves, today when we could be forthcoming we have people that are thieves. So unfortunately now we are micromanaged. We did it to ourselves. So show up on the baseball field and learn to play nice or no one will want you to play. Good luck. I truly wish you much much success.
 
Comment by:
Bill Fowler
1/26/2010
1:57 PM
I am right there with you, Educator, as far as extending respect and courtesy to all who are deserving of it. I also agree that there are far too many people who go through life wearing two faces. I think the difference in how an argument (call it what it is) is advanced is whether or not some civility is maintained and whether or not the parties to the discussion can defend their respective positions. I'm fine in any debate and am more than prepared to defend my position and expect my adversary to be equally prepared to defend their's. When they are not, which is often the case, the bully tactics begin. I have no tolerance for that and quickly show them the door. Life's too short to allow one's self to be pushed around and insurance companies aren't the only ones who can form a list and tell folks who is and is not on it. There are a number of insurance companies I won't allow on my parking lot and I have their names prominently displayed on the wall of my office, but you could never tell it by looking at the number of cars here. I went into business so I didn't have to follow anyone else's rules or worry about what everyone else does or does not do. I could care less. Run your business to please yourself and your customers. Just never forget who your real customer is and never compromise what you do for them to save someone else money. Everything else has a way of sorting itself out.
 
Comment by:
EDUCATOR
1/26/2010
1:19 PM
Bill, I too run a shop and i take pride in the fact that every single person that hits my door is treated absolutely the same. May it be a insurance rep, a vendor, a customer, or just someone looking for directions. In my personal experience THE SQUEEKY WHEEL DOES NOT GET THE GREASE. The squeeky wheel gets put on the shelf for emergency only. The problem is that the ADVOCATES for this industry are THE SAME PEOPLE signing the contracts for DRP's but on the other side of their mouth are badmouthing the insurance companies. Sorry, that's not right. They give the discounted rates but then complain they are being wronged.I understand TO FIGHT "A" fight. But the problem is no one is moving ahead because truly are the advocates for this industry or are they advocates for THEIR BOTTOM DOLLAR. I have great relationships with independants, DRP's and in house adjusters. You must understand. Ask any adjuster WHO IS THE SHOP YOU DON'T WANT TO GO TO IN TIMBUCKTOO CALIFORNIA and every single adjuster will say the same shop.I don't want to be that shop.That is the hard truth. Test my theory if you think i'm wrong. the next 5 adjusters that walk in your shop. Ask them what shop they don't want to go into in the town over from yours...BET you will get the same 1 or 2 answers. There is a way to work and work well with others. But know this.. And know that the companies you do have DRP's with do read these blogs and know who the trouble makers are. I choose to be the good guy that people like. Will i allow them to take every penny from me. NO!! do they take "A" penny from me Well yes but i'm ok with that. As long is my glass is at half i don't care if it's half full or half empty.. To me it's just half. I do a great quality job for my customers i treat them all with respect as though i am fixing my sister or my mothers vehicle and because of this I'm treated with the equal respect.
 
Comment by:
Bill Fowler
1/26/2010
12:15 PM
Educator, you seem to be the only person who has responded in this comment section that is not actively involved in the day to day business of collision repair, or so your chosen name would imply. That being the case, it's easy for you to suggest that we, as repairers, should blindly accept what insurance companies are willing to pay, ignoring the incontovertible fact that they have a vested interest in paying us as little as possible, whether we have it coming to us or not. You seem to be of the belief that if we appeal to the decency and sense of fair play of the insurance representatives we deal with daily and ask nicely to be paid for the things that we typically are not, then being the empathetic people that they are, together we can reach some understanding and arrive at a mutually agreeable outcome. You are living in a fantasy world and obviously haven't allowed having no idea what you are talking about prevent you from having an opinion. We HAVE asked, been repeatedly denied, and that's where the belligerence comes from, only it's not so one-sided as you would suggest. There is more than enough yelling and screaming to go around from both sides, only those who wield the most the power have the luxury of being arrogant instead of angry. We, as shop owners, are concerned that we are being driven out of business with the constant erosion of profits due, in part, because of database manipulation, steering, rate suppression, paint caps, and my all time favorite, the indefensible "We don't pay for that". And to your question, why do we stay in this business if it's so bad? Many are just like me in that we have devoted our entire careers to this business and have been proud to be part of it. My business is the culmination of my entire working career and I'm not inclined to allow bullies take it away from me. I can stay and try to correct the wrongs that I see, continue to invest more and more and work for less and less or I can retreat, wimpering into early retirement. I believe I'll stick around, tha
 
Comment by:
EDUCATOR
1/25/2010
5:49 PM
Out of all of the 36 comments written on this blog. Does this mean that NONE OF YOU HAVE A DRP with any INSURANCE COMPAY???? I know or heard of one of two of you before and it is my understanding that you have DRP's. So I wonder hmmmm..... If you hate this business so much, HATE THE HUGE BLACK HOLE OF MONEY YOU KEEP JUMPING INTO CALLED the insurance companies. WHY do you stay in this business?
 
Comment by:
Vickie
1/22/2010
6:29 PM
Prestige BodyWorks, I totaly agree. I have said thatall along. We have been in business 28 years and is worse than it has ever been in steering. Just last week we had a customer (an older lady) that was coming here to do the work. AAA already agreed with our estimate and a check was sent to us. Then her agent told her she HAD to go to "their" shop as hey don't guarantee our paint work!!!! First of all.....insurance companies do NOT own their own shops or it would be called State Farm Body Shop or AAA Body Shop or Farmers BodyShop etc. That would be a conflict of interest wouldn't it and price fixing as well. This lady took it to "their" shop as thy scared her. I told her thr true reason but she was scared. Being in business 28 years we have not had problems with our paint! We just did aMBZ for a lady and she was told by Farmrs to take it to "their" shop (only drp for them in our area) and she said, "no way, they did a terrible job last time!!!!" She was very happy with our work and could not believe how the panit matches! Anyay....the insurance companies are scaring the people! If I could get my husband to get out of this business, I would be the first one out the door...it is only going to get worse! (I am in California)
 
Comment by:
EDUCATOR
1/22/2010
1:25 PM
Here's a thought. Be one of the shops that stands up for quality, principles, integrity, pride and the belief of karma. Work with these adjusters (who are just average men like you and I trying to do their job) realize that if you can justify a necessary repair they are reasonable people. Don't be the shops that yell, scream, fight the system over every single little thing, AND learn to work well with others and realize when your a good person with nothing but good intentions that you will be rewarded for your hard working mentality. If your fighting "A FIGHT" fight "A" FIGHT...but the problem is Everytime you fight "A" FIGHT there is another fight you invent. WHY BE THAT SHOP..... If you get the reputation of being the pain in the butt shop that is ALWAYS DIFFICULT you will keep that reputation forever. The mentality that the insurance companies are a huge vessell of money you should be able to dive into is ridiculous. YOU FIX A VEHICLE....CUSTOMER PAY JOB....you know you did the best job possible.... you even rubbed out some additional scratches and didn't charge....YOUR CUSTOMER KEEPS COMING BACK AND BACK AND BACK AND BACK because they don't feel you fixed this or that right and they keep making you re do it and NOTHING MAKES THEM HAPPY.....why o why would you continue...THIS is how the insurance companies look at you when YOU COMPLAIN COMPLAIN COMPLAIN.... so be your own worst enemy... cut off your nose to spite your face...It's your shop...your business.. But trust me when i tell you...for all of you that bitch and complain...There are insurance adjusters that bitch and complain about how difficult you are. They may not have the ability to yank cars from your shop.. But they do have the ability to say....IF IT WERE MY CAR....i would.... because consumers ASK...that's the nature of the beast...And when you all learn that...YOU'LL BE A HAPPIER SHOP OWNER.... Truth hurts....
 
Comment by:
Tony
1/22/2010
11:06 AM
If we really want control hows this for thought Don't repair vehicles for a month for insurance co. nationwide I'm willing to pay my employees diring this I think the Elphants would fall.
 
Comment by:
Frank
1/22/2010
8:55 AM
Anybody using DuPont, Spies Hecker or Standox, get with your local rep or Jobber and inquire about a tool called "Shop Locator". This will help promote your shops to get more buisness to "YOUR" door
 
Comment by:
kenny
1/21/2010
8:04 PM
Jerry, I can't agree with you more....I was a drp back in the 80's for another company, then I went out on my own, tough.. but it is what it is, I like being a small shop at this time.time will fix all. the only real problem that I have seen through the years.... everyone talks big, but no one backs it up.. I have been to those meetings and everyone said that they are going back to fix it ya right ...
 
Comment by:
Charlie
1/21/2010
4:42 PM
In Northern California our rates are higher than the rates in Souther Cali. reason? because the unions dictated how much the empolyees needed to make and so organized people made it so in some parts the rates exceed $100 an hour. In addition we have antisteering laws (Not perfect) but we have a start, Plan to be a part of change, Plan to change and change your plan , Baby steps I'm not saying this to impress anyone but to impress on all bodyshops that change comes about as a result of getting involved in organizations, when you support your association and vote on issues as they come up you can then bitch , if your not a active participant then you have to write in these colums and hope for the best. If you don't make and impact while your here your absense will not matter. Good Luck everyone.
 
Comment by:
slickest
1/21/2010
3:49 PM
respose to Michael's comment about labor rates. Do what I did and post them in the shop. The insurance companies do surveys. I just point to the $48 dollar sign..
 
Comment by:
Jerry
1/21/2010
3:32 PM
As I sit here day in and day out I read all these postings and cant help but think to myself....for gods sake...quit complaining and do something about it! Tell them "we are not going to be a DRP for you anymore"...everybody! The problem is that "Joe" down the street at XYZ bodyshop likes to play at his boat on the weekends and feels that if he tells them to take a hike he will loose his boat. Bull...that is what they want you to think so the scare you into re-mission by telling you that you need them. If everybody would man-up and say NO...we would see a huge change in every market and every state. I told my DRP's about 2 years ago to take a hike because they were sucking all the profit out of my buisness. Fix less cars make more money.. fix more of cars and make less. Make sense? Step up gentlemen...those wrecks are going to be there whether there are DRP's or not!
 
Comment by:
dman
1/21/2010
3:23 PM
I gotta tell you Blaney....any adjudter that did that in my parking lot would never!!!!!! be allowed back onto my property! For all of you that are DRP's you need to cut ties and negotiate evry job and use your smart buisness sense to educate the customers not to use anybody else's shop but yours. Let the best salesman win!
 
Comment by:
dman
1/21/2010
3:22 PM
I gotta tell you Blaney....any adjudter that did that in my parking lot would never!!!!!! be allowed back onto my property! For all of you that are DRP's you need to cut ties and negotiate evry job and use your smart buisness sense to educate the customers not to use anybody else's shop but yours. Let the best salesman win!
 
Comment by:
dman
1/21/2010
3:19 PM
I gotta tell you Blaney....any adjudter that did that in my parking lot would never!!!!!! be allowed back onto my property! For all of you that are DRP's you need to cut ties and negotiate evry job and use your smart buisness sense to educate the customers not to use anybody else's shop but yours. Let the best salesman win!
 
Comment by:
Dave B Martins
1/21/2010
3:15 PM
Va has a law like this H2267 but the ins. comm. won't listen to complaints. Just had a customer towed his car 3am one of the big 3 said they want him to take to one of there shops. Did not give him a choice. I've been in business same location 33 years. Thanks to my company treating customers as we would want to be treated I am able to survive on referrals. The general public does not understand the shop gives the warranty on the work the work not the ins co. Ifeel sorry for people starting up new shops begging to be a DRP.The atty. generals of each state should get involved and fight these ins co lawyers! We independents have to get together for a stronger voice and make notes of these incidents and combine them all and just show whats going on. They lose independent shops there will be more unemployment, but the govt will take care of us. If we were a big union they would.
 
Comment by:
CHERYL
1/21/2010
3:10 PM
Being in this business we all know there are quality shops and the "hack" shops. Mandating the insurers to use the lowest amount makes it impossible for quality shops to retain quality employees, materials and equipment. What is fair in the market are is what should be the standard and the clients can always make and informed choice by doing a little research just like going to the doctor.
 
Comment by:
Blaney
1/21/2010
2:58 PM
I think it would be nice if we all earned all of the work that came thru the front door. I know you think i'm living in a cinderella world. We sit on the door step of a huge drp independent shop. yes i to spend a lot of my time teaching my apprasiers how to prep a customer to counter steer cars out of DRP shops. If the steering would stop we would over night increase our sales by 50%.Its funny while an apprasier is in his/her car in my back lot after we have went over estimate,they are on the phone with customer doing everthing to steer it out of our shop to theirs. That really is irritating.
 
Comment by:
Rob
1/21/2010
2:47 PM
It's fine to keep working on these anti-steering bills but what all of them need is a limitation that, THE ONLY LIST OF SHOPS THAT CAN BE PROVIDED SHOULD BE A LIST OF ALL LICENSED SHOPS LISTED BY GEOGRAPHIC PROXIMITY OR IN ALPHABETICLE ORDER! Any shops listed by any order of preference or partial lists should be considered steering and be punishable by law. The Insurer and all responsible representatives should be subject to FINES AND JAIL TIME!
 
Comment by:
Stephen
1/21/2010
2:42 PM
PLEASE, HOW NIEVE DO THE INSURANCE COMPANIES THINK WE ARE, AND WHAT ABOUT THEIR POLICY HOLDERS?...STEERING IS STEERING REGUARDLESS WHO'S CAR IS BEING REPAIRED. AS I SEE IT, AS LONG AS THE INSURANCE INDUSRTY IS EXCEMPT FORM ANTI TRUST LAWS, THEN THEY HAVE US RIGHT WHERE THEY WANT US! TRY TO STAND UP IN YOUR ASSOCIATION MEETING ONE DAY AND EXPRESS HOW YOUR REALLY FEELING ABOUT RATES, REPAIR TIMES AND TALK ABOUT HOW WE AS AN INDUSTRY ARE NOT GOING TO TAKE THIS CRAP ANYMORE AND SEE HOW FAST YOU GET THROWN OUT! I'VE BEEN DOING THIS FOR A LONG TIME AND I HAVE SEEN THIS INDUSTRY I OUNCED LOVE GET HAMMERED YEAR BY YEAR. lET ME ASK YOU, WHAT DO YOU THINK YOUR FACILITY AUTO BODY LICENSE IS WORTH IF YOU WERE TO SELL? DO YOU THINK YOUR BUSINESS IS WORTH MORE TODAY THAN IT WAS 5 YEARS AGO? AND FOR THOSE WHO ARE BIG TIME DRP SHOPS, YOU GUYS ARE THE BIGGEST WHORES AROUND! NO BROTHERHOOD IN THIS INDUSTRY! WHAT WE NEED IS AN EARTHQUAKE LIKE A 7.0 MAYBE WE JUST MIGHT HAVE SOME COMPASSION FOR EACH OTHER! AND YOU ALL KNOW WHAT I MEAN BY 7.0!
 
Comment by:
PREMIUM
1/21/2010
2:29 PM
THEY DON'T LEARN THEY ALWAYS TRYING TO STEER CUSTOMERS AWAY BY SAYING IF YOU TAKE IT TO THE SHOP OF YOUR CHOICE WERE GOING TO TAKE LONGER AND WE CAN NOT GARANTEE THE WORK !!!!!!!THEY DON'T GARANTEE NOTHING THE SHOP IS THE ONE RESPONSIBLE FOR THE WORK DONE !!!!
 
Comment by:
Michael Hagedorn
1/21/2010
2:26 PM
Bill Fowler Says It All In His Above Comment Nothing Else Needs To Be Said About This Unfair Practice!! This Wont Amount To A Slap On The Wrist.
 
Comment by:
michael
1/21/2010
2:19 PM
Hell, I'm sitting here looking at an estimate written in my home state (tx ) just about 350 miles from our shop. The body labor rates are $45/hr, paint and material is $34. We are at $38/and $26. I guarantee you the gasoline and groceries in that town are no higher than here, and I know for sure the cost of materials is the same 3m and Dupont. What's happening in this field ? Want to hear the kicker ? The estimate was found in the glove compartment of the car. It was written in 2007.Today is 1/21/10. Unbelievable, gentleman Unbelievable.
 
Comment by:
Bob
1/21/2010
2:11 PM
LOL LOL LOL Do you really think this guy came up with all these great Ideas. ALL by himself. As others have said look at the fine print LOWEST price in your area NOT what you get but what the CHEAPEST hack will charge. NO THANKS Even if this gets to committee do you think that if has ANY adverse affect on the Insurance Industry profit games the will let it slide through. They monitor ALL legislation NATIONAL or STATE. I would like to the list of contribution to this Guys campaign list and see whats up before I would support any of it. JMHO nothing else
 
Comment by:
TDP
1/21/2010
2:10 PM
.I think that's great, We have survived on customer pays anyway, I think the insurance companies need to supply each of their customer's with a list of Body Shops in their ( The Customer) area OR a full list of Body shops to choose from. Frankly I'm tired of hearing ( My insurance company said that they will not warranty the work if we go outside their DRP list) So i'm having to explain that we offer a life time warranty etc, If most of these BAD shops who are now on the DRP list did not have the backing maybe they will not be able to survive as long as they have and purhaps give the "Good & Honest" shops a fair chance. Do you know how many times a day I hear this... almost everyday and I'm tired of it. We treat our customer's 110% everyday and hear that these DRP shop will only give them their Estimate and not explain a word of it only because they know they are guaranteed the jobs, I hope this passes everywhere!! I would love to see how this turns out
 
Comment by:
TDP
1/21/2010
2:07 PM
.I think that's great, We have survived on customer pays anyway, I think the insurance companies need to supply each of their customer's with a list of Body Shops in their ( The Customer) area OR a full list of Body shops to choose from. Frankly I'm tired of hearing ( My insurance company said that they will not warranty the work if we go outside their DRP list) So i'm having to explain that we offer a life time warranty etc, If most of these BAD shops who are now on the DRP list did not have the backing maybe they will not be able to survive as long as they have and purhaps give the "Good & Honest" shops a fair chance. Do you know how many times a day I hear this... almost everyday and I'm tired of it. We treat our customer's 110% everyday and hear that these DRP shop will only give them their Estimate and not explain a word of it only because they know they are guaranteed the jobs, I hope this passes everywhere!! I would love to see how this turns out
 
Comment by:
Bob
1/21/2010
2:07 PM
LOL LOL LOL Do you really think this guy came up with all these great Ideas. ALL by himself. As others have said look at the fine print LOWEST price in your area NOT what you get but what the CHEAPEST hack will charge. NO THANKS Even if this gets to committee do you think that if has ANY adverse affect on the Insurance Industry profit games the will let it slide through. They monitor ALL legislation NATIONAL or STATE. I would like to the list of contribution to this Guys campaign list and see whats up before I would support any of it. JMHO nothing else
 
Comment by:
TDP
1/21/2010
2:05 PM
.I think that's great, We have survived on customer pays anyway, I think the insurance companies need to supply each of their customer's with a list of Body Shops in their ( The Customer) area OR a full list of Body shops to choose from. Frankly I'm tired of hearing ( My insurance company said that they will not warranty the work if we go outside their DRP list) So i'm having to explain that we offer a life time warranty etc, If most of these BAD shops who are now on the DRP list did not have the backing maybe they will not be able to survive as long as they have and purhaps give the "Good & Honest" shops a fair chance. Do you know how many times a day I hear this... almost everyday and I'm tired of it. We treat our customer's 110% everyday and hear that these DRP shop will only give them their Estimate and not explain a word of it only because they know they are guaranteed the jobs, I hope this passes everywhere!! I would love to see how this turns out
 
Comment by:
Richard
1/21/2010
2:03 PM
of course the wording would be key in writing into law. Best case it gives everyone a totally far playing ground, may the best center retain those repairs,better yet we charge what we want to labor, paint,etc. Any discounts given would go to the customer and not the Insurance companies. They do what they are best at writing checks only. remember they count their profits in billions.
 
Comment by:
Victor
1/21/2010
2:01 PM
Their is an insurance company here in New Mexico who's name starts with a "P" that is trying to steer and rape the insured in NM. Something needs to be done!
 
Comment by:
Mitchell
1/21/2010
1:45 PM
We get alot of work from these ins.companys that DONT have a {preferred shop in our area}. So if they are not steering why don't we see ANY from the ins.co. that do?? STEERING
 
Comment by:
james
1/21/2010
1:43 PM
Yes . Im tired of paying discounts to other companies . . just to keep there business. What a joke. If its not called steering then what is it?
 
Comment by:
Anna
1/21/2010
1:38 PM
Re-read the last sentence carefully - the Insurer will only be required to pay the "lowest" amount...THIS MEANS THAT IF THERE IS A DRP SHOP IN THE AREA, THE INSURER WILL ONLY BE REQUIRED TO PAY WHAT THEIR OWN DRP SHOP WOULD CHARGE...PRICE FIXING!!! Read it again: "The bill also states that the most an insurer is required to pay for a repair is the “lowest amount that such vehicle or glass could be properly and fairly repaired or replaced by a contractor or repair shop within a reasonable geographical or trade area of the insured.”
 
Comment by:
joe
1/21/2010
1:34 PM
it,s about time and should be a law in this country.. this is america the land of the free right?? where is our freedom, after 31 years in the bodyshop business, we all are seeing our profits lower and lower due to our work and jobs getting fewer and fewer,,, it,s supposed to be there chioce.. not the insurance company. this practice should be outlawed... we all need to stand together on this or look for jobs elsewhere....
 
Comment by:
James
1/21/2010
1:34 PM
It's just like they are stealing your money when the insurance steer the job away.
 
Comment by:
Bill Fowler
1/21/2010
1:32 PM
So how will this bill make any difference in the way things have been going for years? Insurance companies have always denied steering and rely on carefully crafted work tracks to "suggest" certain shops. At the same time, they discourage the patronage of other shops by the use of innuendo and implication, designed to lead the listener to arrive at the desired conclusion. Although well intentioned,this bill will do absolutely nothing to stop any of that. Alert the state to how much tax revenue is being lost to deliberate short-pays and steering. Now that will change things.
 
Comment by:
RAM
1/21/2010
1:26 PM
Waiting for Tennessee to join in....should also be wrong for insurers to have a 'drive-by' located in a body shop..40 miles from the customer's home.
 
Comment by:
prestige body works
1/21/2010
1:25 PM
we really need this to go national, stop the insurance companies from turning this country into a communistic mess !!
 
Comment by:
Tim Gayton
1/21/2010
1:22 PM
something needs to be done about the state of Georgia as well as other states
 
Comment by:
Sam
1/21/2010
1:17 PM
Its about time,maybe we will go back to the days when we write est. and get paid the right amount
 
 
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