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Insurers Testify Against Body Shop Labor Rate, Supplement Bills in Massachusetts

1/28/2010 10:07:41 AM

The American Insurance Association (AIA) testified in opposition to several body shop-related bills at a hearing before the Massachusetts Joint Committee on Financial Services. The legislation, most of which had been filed in previous legislative sessions, centers around labor rates, repair parts, glass repair and other issues.

Two bills focused on at the hearing included H.B. 1006 and H.B. 1043.

H.B. 1006 addresses steering, supplements and requirements for shop equipment and re-inspections. It would ban insurers from guaranteeing repairs from either DRP or independent shops. This bill passed the House last year and was awaiting Senate action at the end of the legislative session.

H.B. 1043 would establish three tiers of repair shops in Massachusetts, which would dictate labor rates insurers would be required to pay shops. The tiers would be based on equipment, training and other factors.

The legislation before the committee also included proposals that would prohibit glass replacement and repair vendors of insurance companies from also providing third-party billing for that carrier; limit the information that claims administrators can share with customers about available repair options; and re-introduce government price fixing to the automobile insurance system.

“These proposals would disrupt many of the benefits consumers currently enjoy when dealing with repairs to their damaged vehicles while eliminating convenient and cost-effective programs. In order to maintain a healthy, competitive auto insurance system in Massachusetts that serves consumers well, AIA urges the committee to reject the legislation,” said John Murphy, AIA Northeast Region vice president.

More information:

• Read H.B.1006

• Read H.B. 1043
Submit a Comment    Comments (7)
Comment by:
jason lavalley
3/4/2010
1:05 PM
Why can the Insurance Companies charge “different rates” in “different counties” to “different ages of people” with “different driving records” in Massachusetts for the same make/model/year of a vehicle? If the Insurance Companies only want to pay a “flat rate” to repair a vehicle that they should only charge a “flat rate” to insure said vehicle regardless of the driver/owner and were they reside in the state!
 
Comment by:
ready to give up!
2/15/2010
8:50 AM
It is pretty obvious who controls what in THIS STATE, Customers look at these estimates and say it must be a mistake!35.00per hrs.for labor, who works for that? well that says it all!
 
Comment by:
Glenn
2/8/2010
1:11 AM
Direct Repair Programs are steering and price fixing in on neat little package. They should be illegal.
 
Comment by:
pass the buck
1/30/2010
6:36 AM
I have owned and operated my small business since 1988 in which my tax return states I am self employed,proprietor,owner,and I possess my own business. Websters Dictionary Quotes Self Employed: "Earning imcome from one's own business,trade or profession rather than as a specified salary or wages from an employer" Proprietor: "a person who has the legal right or exclusive title to something", "owner" Owner: "to have or hold property" Possess: " to have power or mastery over" All these definitions are related to owning my own business. None of them stste I have to work for the average labor rate. Sure I could charge my customer a difference to get to a fair labor rate, But the referral system will take care of that after all they did sign a contrct yeras ago for the same rate as today and abide by that contract. We do not have thepower"legal right or "own our own income from our own business" We do not have control of our own income, if we did we would be getting a fair rate for our labor. We only have the op-portunity to go to work everyday,accept what the average "labor arte " is ( which I still do not understand why all Ins Companies do not pay the same rate across the board ) and keep being "self employed" I guess I am just a venting " selfemployed ", business man trying to live the "American dream" Thanks for reading Me a "self employed", "owner","proprietor" who "possess'" a collision shop
 
Comment by:
Dave Raleigh
1/29/2010
8:46 PM
Bill I've been in this buesness for a while what has happend to this industry is obveouse we have lost controle of it. The ins. companys have taken controle we now have body shops being told how to fix the autos lately where to buy the parts for the repare insuras know oem and a/m is in a price war. we have larger shops that keep investing in equipmant thinking that it is going to make them more money and there is the shops that work with insures as with DRP REFERAL PRO SHOP what ever the term is they have controled the free market and have dug this hole. they wounder why there not makeing the money they feel they should be . to put it bluntly greed' more vehicals repared in my shop makes me more money if I can take a job away from the guy down the street I benifit he or she does not who wins in this game of price controles the DRP REFERAL PRO SHOP NO the ins. company. Now to make it even worse we have a ins. in the state that is from what I heard biding out work it makes me laugh at this mentality 20 years ago I could see the direction this industry was heading I didn't have to spend a million dolars on my shop to see that it just was turning money with little left for me .I feel sory for you your right we need a labor rate increase but should we abandon ower fellow brouthers and or sisters in ower overwelming need for an increase because we could not make a logical desision as to how to go about increasing profits. the donut shop mantality does not work in this buesness Ban together don't leave your naybor out in the cold RS numbers have been in place for years insuras are by law not alowed to even do buisness with them but I'm told they do . we need new equipmant to repare these vehicles as well as schooling but here I am at 8:00 pm on friday painting a car to get it out tomorrow so I can get two more done tomorrow I CAR classes are great I don't have the time because I'm trying to scratch out a small profit, for some reson I can't get my posted labor rate from anyone Oh I forgot refiral to my right. refiral
 
Comment by:
pass the buck opps I meant bill
1/29/2010
6:07 AM
Please the bill to get our labor rate at least close to the average hourly rate has been in the State House for 2 years now. This state and Insurance companies can use whatever tier rates they want to approve, but again everyone is dragging this thing out as usual. Every vehicle that is repaired until the bill is passed is being repaired for a discounted and low labor rate which only benefits the insurance companies and the customer. Meanwhile ALL collision shop owners are suffering from the low, unerpaid rates. We as a whole here can write, speak and lobby all we want but who will always win? How about all you referral,DRP and preferred shops removing yourselves from the system. Are you all afraid you will loose work most of you are large volume shops I dont think that will happen. OH AND HOW ABOUT THE iNSURANCE COMPANY APPRAISER WRITING A FAIR INITIAL ESTIMATE AT A DRIVE IN, WHICH REPIARS THE VEHICLE TO PRE LOSS CONDITION (IE; 15.0 HOURS TO REPAIR A QUARTER PANEL THAT IS MAKING AN ARM REST FOR THE REAR SEAT.)
 
Comment by:
Bill Fowler
1/28/2010
11:50 AM
H.B. 1043 is a move I have advocated for years. Why should a shop that is ill equipped to repair modern vehicles be paid at the same rate as a modern, well equipped shop? The investment should yield dividends. This ain't a "one size fits all "world, despite the way our current system operates. I hope this catches on. I'm not to sure about the government price fixing provision, though. Our current President already thinks Americans (except him and his buddies) make too much money.
 
 
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