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BUSINESS EDITORIAL - Management
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Currently showing items 1 to 15 of 48
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A Legal Primer
6/1/2008
Today’s collision repairer needs to be a savvy businessman as well as a master craftsman. And part of being a savvy businessman and running a profitable, efficient and ethical repair facility involves knowing one...
A Lean Transformation
3/1/2008
For a few years now, I’ve been writing articles on the funda
Developing Tomorrow’s Staff
12/1/2007
Can shop owners expect qualified entry-level technicians to rain from the sky and land on their doorsteps anytime soon? Maybe...when pigs fly! Perhaps that will happen sooner than you think.
I know one thing: If entry-leve...
Fox Fiasco Mars Industry: Fox Collision Centers
12/1/2007
For a little over a month now, we’ve been following the saga of Fox Collision Centers. How embarrassing! It’s like a bad train wreck that you can’t pull your eyes from. This story line gets more and mor...
It’s Now or Never: A Proposed Code of Ethics for the Collision Repair Industry
12/1/2007
People are funny. Most of the time, if something bothers them, they just complain about it and do nothing.
We all know why, too: It’s easier to whine than actually do something to address what we’re whin...
No Free Groceries: Body Shops Should Operate Like Grocery Stores
12/1/2007
Most things that are free aren’t really free. We don’t get free stuff from other businesses unless we spend a certain amount of money or purchase certain items or services. Even when stores run “buy one get one free” deals,...
The Green Team: Eco-Friendly Ways
12/1/2007
With 2008 just around the corner, everyone is thinking green. The stereotype that environmentally conscious people are all tie-dyed clad, patchouli-reeking hippies has gone the way of the Summer of Love and Timothy Leary. T...
Effective Job Descriptions
11/1/2007
Have you ever heard the phrase, “It’s not my job?” It’s enough to make a manager’s blood boil. Where’s the team spirit? Why must someone view his or her normal duties as his or her ...
Rethinking Shop Profitability
11/1/2007
“We’re repairing more cars than ever, sales are great! But I’m making less money than I did a few years ago. I’m working harder, longer hours too. We’re barely scraping by. What’s h...
We’re Talking Dollars, Not Hours: Labor Hours
11/1/2007
I’ve learned many things over the years, and one of them is that I’m a poor gambler. Because of that, I don’t gamble. But Las Vegas has a unique way of separating a man from his money, and one of those ...
In SOPs We Trust: Standard Operating Procedures
10/1/2007
There’s a saying that goes, “Those that can, do. Those that can’t, teach.” But then there’s Michael Anderson, who actually can do both. Anderson owns Wagonwork Collision Centers in Alexand...
Salary vs. Commission
10/1/2007
Some collision repair shops debate about whether paying their technicians a salary or paying them a commission is the best compensation method. I know what we prefer to use, and it comes from a lot of hard lessons learned o...
What Kind of Repairs Do You Want to Do?
10/1/2007
I’m busy as can be painting cars and have more work than I know what to do with dollar signs in my eyes. Then, BAM, I’m attacked by shoddy bodywork sent over to the paint shop. Pinholes, bad featheredging, wav...
Visualize Your Success
9/1/2007
If you examine the collision repair process, I mean really watch what goes on in the average shop every day, you’ll notice that more time is spent not working on cars. This has nothing to do with a technician’...
Unlocking the Mystery of Production: Pre-Repair Management
8/1/2007
Many shop owners and managers are looking for the key to unlocking the mystery of production in a collision repair shop. What’s the secret? How do we repair more vehicles faster, better, cheaper and easier?
Is t...
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